Art Shop FAQ (Frequently Asked Questions)

Shipping and Packaging:

Handling Time: 1-3 business days for packaging and preparation of your order.

Estimated Shipping Times:

+ Within Europe: 3-7 business days

+ To North America (Canada, USA): 7-14 business days

Carrier Services: We utilize reliable carriers such as Omniva, DPD, LP Express, or other reputable companies.

Packaging:

1. Item is securely wrapped in bubble wrap for protection.

2. Item is carefully placed inside a sturdy cardboard box.

Tracking Information: You'll receive tracking information once your package has been shipped, allowing you to monitor its progress en route to your destination.

Returns And Accuracy Guarantee:

We guarantee that the item you receive will match the description, dimensions, and visual presentation shown in the product photographs.

If the piece you receive materially differs from the listing — whether in condition, dimensions, content, or overall presentation — you may return it for a full refund of the purchase price, including the cost of return shipping.

To initiate a discrepancy-related return, please contact us within 14 days of delivery with a brief description of the variance and, if possible, supporting photographs. Upon confirmation, we will provide a prepaid return label or reimburse your return postage. Refunds are processed within 5–7 business days of the item’s safe return in its original packaging.

For all other returns (change of mind), the item may be returned in original condition within 14 days; return shipping in such cases is the buyer’s responsibility.

Care Instructions:

Spot clean with a damp cloth; avoid submerging in water

 Store in a cool, dry place when not in use to prevent damage from extreme temperatures or humidity

 Carefully wipe dirt using a soft, dry brush

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